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Customer Service

Please call 1800 253 508 for customer service or to simply place an order.

Payment Options

TopWines.com.au accepts payment via credit card including Mastercard, Visa & American Express.

Money Back Guarantee

TopWines.com.au stands behind the wines we offer, as they are the wines we enjoy ourselves. If you are not satisfied with your purchase from TopWines.com.au we'll gladly give you your money back. Simply call customer service on 1800 253 508 and tell us, and we'll offer you either your money back or to replace your wine with another or an alternative. Simple!

Postage, Handling & Insurance (PH&I)

All products sold through TopWines.com.au have a charge that covers the transport and insurance of delivering the wines to you successfully and without damage. You will need to allow up to 10 business days for delivery after placing your order. If delays occur, you will be contacted by a customer service representative.

PH&I Discounts

TopWines.com.au offers PH&I discounts on bulk orders. You will only be charged for the 2 most expensive PH&I charges in any one order. Whether it is multiple items of the same product, different items, or a combination of both, you will only ever be charged for 2 items in the order, and they will be calculated from the 2 most expensive.

PLEASE NOTE: Alcohol may only be purchased by customers aged over 18 years.
Age verification will be required. Liquor Licence Number: 28216700.