Trust Us!

TopWines.com.au is committed to protecting your privacy by complying with the National Privacy Principles. We maintain the privacy of your information using the latest and most sophisticated security technologies.

Should you have a complaint about the way we are handling your personal information, please contact our privacy officer, who may be contacted by email at privacy@topwines.com.au or at the contact details outlined below.

How do we manage your personal details?
We will never sell your personal information to other organisations. We are in the business of providing you with the best merchandise offers.

Why do we want you to register? To process your requests and contact you immediately via email and/or SMS about offers too good to miss, according to your preferences.

Why do we need your personal details? To process and fulfil your order, we need to know your name, email address, phone number, shipping address, credit card number and expiry date. For certain items eg. white goods we may need to contact you to arrange suitable delivery.

We will not use or disclose the information you give us about yourself except:
for the purpose you gave us the information;
a purpose related to that reason; or
another purpose to which you have consented.

How to update your personal details You can update your personal details at any time by logging in to the Change Details form and making any changes you require.
If you do not wish to receive our regular email Newsletter then please go to our Unsubscribe form and fill in your email address exactly as you are subscribed. If you enter an incomplete or different email address, we will not be able to unsubscribe you successfully.

Members Webletter
A first time purchaser of TopWines.com.au implies acceptance to receive the TopWines.com.au members webletter and is therefore automatically added to the distribution list. Upon receipt of first webletter, you are freely and conveniently able to unsubscribe to further communications. You may also visit the website directly and use the unsubscribe service there.

For future purchases your details will be remembered to facilitate an easy checkout process, whereby you will be asked whether or not you choose to start receiving the members webletter again, in which you can simply confirm yes or no.

Third Parties
We may, from time to time, use the services of agents, contractors or third parties for the purpose of providing administration, telecommunication, computing or other services (including email promotion) in connection with TopWines.com.au. These external service providers are under contractual agreement not to disclose personal information and to keep it confidential and secure.

Statistical Analysis
We reserve the right to perform statistical analysis of user behaviour and characteristics in order to measure interest in, and use of the site. We may provide aggregated data from these analyses to third parties, but individual details will never be included.

Cookies
You should also be aware that non-personal information and data may be automatically collected through the standard operation of our internet servers or through the use of cookies. Cookies are small text files that are used to recognise repeat users, facilitate your ongoing access to and use of the site, allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising.
TopWines.com.au uses Nielsen//NetRatings to collect information on how you utilise the TopWines.com.au Website. Cookies are used to collect information such as the number of unique visitors, how long these visitors spend on the website and the date and time of the visit. This non-personal information is collected and aggregated by Nielsen//NetRatings and provided to us to assist in the analysis of our websites. For further information about Nielsen//NetRatings, visit the Nielsen//NetRatings website.

Payment Security
When you place orders online, we use a secure server that encrypts all your personal information before it is sent to us to prevent unauthorised access to your information. We also offer the option of placing orders over the phone. We DO NOT store credit card details on our website.

Contact TopWines.com.au
TopWines.com.au is a reputable business with a physical presence at:
145 Darling St
Balmain NSW 2041
Australia
Phone: 1800 253 508

Changes to security/privacy policies
Our policy is intended to provide you with a safe and secure shopping experience. However since technology is changing so rapidly, we reserve the right to change, modify, add or remove portions of our Privacy & Security Policy at any time without prior notice. Please periodically review these Policies for changes.

Disclaimer
Published prices and merchandise details are correct and valid at time of entry. TopWines.com.au is not liable for any changes to prices or merchandise or the withdrawal of an advertised special for any reason whatsoever. TopWines.com.au and its associated companies do not assume or accept any responsibility for, and shall not be liable for, the accuracy or appropriate application of any information whatsoever in the TopWines.com.au website.
Although TopWines.com.au may have links to other sites, we do not take any responsibility for their privacy policies and content.

Payment Security
If you have any concerns about shopping over the Internet, you'll be reassured by our Triple Lock credit card security guarantee. With three levels of protection, you can shop with absolute confidence.

	TopWines.com.au has a physical presence and an established reputation.
	All personal and credit card details are encrypted so that no one can intercept or tamper with your information.
	We do not store any credit card details on our website and we don't keep your payment details on our database.

Your information is as safe as when you're making regular, face-to-face or telephone payments using your credit card.